Teletext holidays customer service9/19/2023 ![]() ![]() “They have refunds from airlines which they are keeping” ![]() You current do not have a right to cancel without penalty for a holiday in July and August. “In fact they have not allowed customers to cancel their holiday for July or August and the reaons may not be pandemic related.” Very limited options for Indian staff to work from home. Company operations would have come to a sudden stop. When the Indian Government places the county into lockdown they gave four hours notice. Their main contact centre is in India and has been for some time. “They have closed down phone lines, post generic responsex to emails, sealed off their mailboxes to prevent any mail, shut down offices and shipped their ops out to India.” If a flight only on a EU carrier or a flight departing from the U.K./EU it would be community regulation EU261/2004. If you have a package or linked travel arrangement it is the PTR’s which cover refunds. > Refunds are not covered by the FCO travel advisory. > As already pointed out, many companies have not been processing refunds in accordance with the Package Travel Regulations. > If this is indeed a holiday for July or August most certainly the holiday has not been cancelled due to Cv19 at this time. “Holidays cancelled due to COVID19 This is the only company that refuses refunds going against FCO guideline” ![]() AVOID!!! I AM NOT STOPING HERE, I AM GOING ALL THE WAY.Not defending them but hoping that by posting comments to your remarks you might have a better understanding of the situation. Oh and the refund will take 3-4 business days. I was called today and was told that they would be performing refund of £1,281.00.but will be keeping the £300.00 deposit?!?!?! No compensation, no goodwill gestures, not even £1 off discount offered! Genuinely couldn't care less. Still in t shirt and shorts with no place to sleep. HAVENT MANAGED TO SPEAK TO SOMEONE YET BUT WILL BE TAKING A CLAIM OUT AGAINST THEM AND I URGE YOU TO AVOID!!! HOPEFULLY I GET HOME BUT WILL HOLD TELETEXT PERSONALLY RESPONSIBLE IF I LOSE MY JOB AND CANT FEED MY FAMILY!!! JOKE!!!!!ģ0/06 - To follow up.on yesterday's events.I am still in London with no means to get home. IT MAKES ME LAUGH HOW EVERY NEGATIVE REVIEW IS "PLEASE GET IN TOUCH, WE WANT TO HELP" WHEN I NEEDED HELP TODAY AND THERE WAS NONE. I WAS SUPPOSED TO GET A CALL FROM MANAGEMENT TONIGHT BUT RECEIVED NONE!!! MY LIFE IS IN QUESTION BECAUSE OF THIS COMPANY. I WILL MISS AN IMPORTANT BOARD MEETING ON MONDAY IN MY JOB AND MAY EVEN LOSE MY JOB. I CANT BOOK A HOTEL BECAUSE I AM OVERDRAWN AND MY FRIENDS CANT LEND ME MONEY BECAUSE IT WOULD COST THEM £600 TO EVEN GET ME OUT OF MY OVERDRAFT. I AM IN LONDON IN A T SHIRT AND SHORTS AND CANNOT GET HOME. I AM NOW £660 OVERDRAWN AND MY BANK CANT DO ANYTHING. I said, no i have spoken to manager and he said finance department would not claim.I then stupudly paid the deposit again to try and get it straight but 24 hours later THEY DID CLAIM THE MONEY!!! Instead of the full holiday balance of 1581 leaving my account.1851 (300 more than thw actual price) has left my account. I rang my bank to tell of situation and they agreed to put a temporary reversal and give me full money back on the basis they wouldnt claim for it (if they did I would be stuffed). They accepted it was a "technical error". now I dont know how many people can afford to let £1,581.00 go for 3 days.but I cant. He even said to me "Please confirm you authorise £300" to which I answered yes.I then get a call 45 minutes later saying that I had successfully PAID IN FULL!! I said no I havent it was £300 to which she said "Ok no worries we will get it refunded and it will be in your account in 3 days". They told me for 3 of us that it was £300 deposit (£100 each but all on my card) and made me type my card details into phone. My friends advised me to book as they book every year and are "cheaper" (turns out they are £50 more expensive than other online companies) but I went for it. ![]()
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